Privacy Policy

Welcome to Foodmart Agro Engineering Pvt. Ltd., we prioritize your privacy and are dedicated to safeguarding your personal information. This privacy policy outlines the types of information we collect, how we use and share it, and the measures we take to protect your data. Our commitment is to ensure transparency and trust with our valued customers.

Information We Collect

We collect various types of information to provide and improve our services:

Personal Information

• Contact Details: This includes your name, email address, phone number, and mailing address. We collect this information when you create an account, place an order, or contact our customer service.
• Identification Information: To verify your identity and prevent fraud, we may collect details such as your date of birth or government-issued identification.

Transaction Information

• Order Details: Information about the products you purchase, including product details, purchase date, and delivery information.
• Payment Information: We collect payment details, including credit card information, billing address, and payment method to process your transactions securely.

Technical Information

• Device and Browser Information: We collect information about the device you use to access our website, such as your IP address, browser type, and operating system.
• Usage Data: Information about your interactions with our website, such as pages visited, links clicked, and time spent on our site. This data helps us understand your preferences and improve our services.

How We Use Your Information

We use the collected information for various purposes, including:

Providing and Improving Our Services

• Order Processing: To process and fulfill your orders, provide customer support, and handle returns and exchanges.
• Personalization: To personalize your experience on our website, recommend products, and tailor our communications based on your preferences and browsing history.

Communication

• Marketing and Promotional Offers: With your consent, we may send you promotional emails, newsletters, and special offers. You can opt-out of these communications at any time.
• Transactional Communications: We send you emails and messages related to your orders, such as order confirmations, shipping updates, and customer service inquiries.

Security and Fraud Prevention

• Account Security: To protect your account from unauthorized access and ensure the security of our systems.
• Fraud Detection: To monitor and prevent fraudulent activities, including misuse of our website and services.

Information Sharing

We respect your privacy and do not sell your personal information to third parties. However, we may share your information under certain circumstances:

Service Providers

• Third-Party Services: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, delivering products, and conducting marketing activities. These service providers are obligated to protect your information and use it solely for the purposes we specify.

Legal Obligations

• Compliance with Laws: We may disclose your information if required to do so by law or in response to a legal request, such as a subpoena or court order.
• Protection of Rights: We may share information to protect the rights, property, or safety of Foodmart Agro Engineering Pvt. Ltd., our customers, or others.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use encryption protocols to secure sensitive information, such as payment details, during transmission.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Regular Audits: We conduct regular security audits and assessments to ensure the effectiveness of our security practices.

Your Rights

We respect your rights regarding your personal information and provide you with the following options:

Access and Update

• Review Your Information: You can access and review your personal information by logging into your account on our website.
• Update Your Information: You can update your contact details, preferences, and other personal information through your account settings.

Deletion and Restriction

• Request Deletion: You have the right to request the deletion of your personal information. We will honor your request unless we are required to retain certain data for legal or operational purposes.
• Restrict Processing: You can request that we restrict the processing of your information in certain circumstances, such as when you contest the accuracy of the data.

Opt-Out

• Marketing Communications: You can opt-out of receiving marketing and promotional emails by following the unsubscribe instructions in the email or contacting our customer service.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or industry standards. When we make changes, we will post the updated policy on our website and update the effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or your personal information, please contact us at:

Foodmart Agro Engineering Pvt. Ltd.

Email: foodmartagroeng@gmail.com

Phone: +91-9911466631

We are committed to addressing your inquiries promptly and ensuring your privacy is protected.