Refund and Return Policy
At Foodmart Agro Engineering Delhi, we value your trust and aim to ensure that our products meet the highest standards of quality and reliability. We understand that purchasing industrial machinery is a significant investment, and we are here to make the process as smooth and transparent as possible. Below is our detailed policy on returns, exchanges, and refunds. Please review it carefully to understand our guidelines and commitment to customer satisfaction.
1. No Returns or Exchanges
At Foodmart Agro Engineering Delhi, all sales are final. We do not accept returns or exchanges on any products once sold. This policy is in place because our products, which include industrial machinery and equipment, are often customized to meet specific requirements. Ensuring that you select the right product for your needs is critical.
Before making your purchase, we encourage you to:
- Carefully review product details: Ensure that the specifications meet your needs.
- Consult with our team: If you are uncertain about any product, our team is available to assist with any technical details or additional information you may require before finalizing your order.
- Visit our website: Explore the complete range of products, descriptions, and features at www.foodmartagroeng.com.
By taking these steps, you can be confident in your purchase decision and avoid any potential issues after the sale.
2. No Resale or Refund Policy
We understand that situations may arise where a product may not work out as expected. However, we do not accept resale products or process refunds. Once a product has been sold and delivered, it is no longer eligible for resale, return, or refund under any circumstances.
Our focus is on ensuring that all our customers receive brand-new, unused products of the highest quality. This policy helps us maintain the integrity of our product line and ensures that every customer receives machinery that meets our strict quality standards.
To avoid any issues with your purchase, we highly recommend:
- Review your order carefully before completing your transaction.
- Contact our customer service team with any questions or concerns before placing an order.
Our no-refund and no-resale policy is designed to be fair and transparent, ensuring that our products meet your expectations from the start.
3. Handling Damaged or Defective Items
At Foodmart Agro Engineering Delhi, we take great care in ensuring that our products are of the highest quality. However, we understand that in rare cases, you may receive a product that is damaged or defective. If this occurs, we are committed to resolving the issue promptly and fairly.
If you receive a damaged or defective item, please follow these steps:
- Contact Us Immediately:
If you notice any damage or defect in your product, please contact our customer service team right away. You can reach us by email at foodmartagroeng@gmail.com or by phone at +91-9911466631. Please provide your order number, a description of the issue, and, if possible, photos of the damage or defect. - Assessment and Resolution:
Our team will assess the situation and determine the best course of action. Depending on the nature of the issue, we may offer to replace the item or arrange for necessary repairs at no additional cost to you. - No Refunds:
While we do not offer refunds, our primary goal is to ensure that you receive a fully functional and high-quality product. We will work with you to resolve any issues with damaged or defective items through repair or replacement.
By maintaining open communication with our team, we can ensure that any issues are addressed quickly and effectively, allowing you to continue your operations with minimal disruption.
4. Shipping and Responsibility
When returning a damaged or defective item for replacement or repair, you will be responsible for the shipping costs associated with sending the item back to us. We recommend that you securely package the item to prevent any further damage during transit.
Additionally, it is advisable to:
- Use a trackable shipping service to ensure that your return can be monitored.
- Purchase shipping insurance to protect your item in case of loss or damage during transit.
Please note that shipping costs are non-refundable. If a refund is processed (such as in the case of a shipping error), the cost of return shipping will be deducted from the refund amount.
Shipping your item with care and following the recommended procedures will help ensure that it reaches us safely and that we can address the issue as efficiently as possible.
5. Quality Assurance and Customer Support
At Foodmart Agro Engineering Delhi, we are committed to delivering top-quality products that meet the needs of our customers. Every machine we manufacture undergoes rigorous testing and quality control to ensure it meets our high standards.
While we do not offer returns, exchanges, or refunds, our team is dedicated to ensuring your satisfaction. If you encounter any issues with your purchase, whether it’s related to functionality or performance, we encourage you to reach out to us. We are here to provide support, answer your questions, and assist with any concerns.
Our commitment to quality extends beyond the sale. By offering ongoing customer support, we aim to build lasting relationships with our customers, ensuring that our products continue to perform reliably for years to come.
6. Contact Us
We understand that you may have questions or concerns regarding our return and refund policy. Our team is here to assist you and provide any necessary information to help you make informed decisions.
For any inquiries related to returns, exchanges, refunds, or product support, please contact us:
- Email: foodmartagroeng@gmail.com
- Phone: +91-9911466631
- Website: www.foodmartagroeng.com
Our customer service team is available to address your concerns and ensure that your experience with Foodmart Agro Engineering Delhi is positive.